Crossbeam runs daily and batches payments by day and payment method. Each payment batch is posted as an invoice to be reconciled in Xero. Developed in partnership with ecommerce accounting experts Bean Ninjas, a batched payment workflow reduces the number of invoices generated each month - making account reconciliation simpler, faster, and more reliable.
Simpler, faster, and more reliable sync to Xero.
Designed from the ground up to support Maropost Commerce Cloud stores, including multiple payment methods.
Developed in partnership with leading ecommerce accountants Bean Ninjas.
Simpler, faster, and more reliable sync to Xero.
Designed from the ground up to support Maropost Commerce Cloud stores, including multiple payment methods.
Developed in partnership with leading ecommerce accountants Bean Ninjas.
Is Crossbeam right for you?
Visit our setup and technical support information to learn more.
Nothing! The Neto ecommerce platform was acquired by Maropost and renamed Maropost Commerce Cloud
No, Crossbeam does not send detailed invoices to Xero. Crossbeam summarizes invoices by payment gateway, by day, and sends the summarized information in one sale, per payment gateway.
Yes, you can cancel your subscription at any time
At this stage Crossbeam does not sync purchase orders from Maropost Commerce Cloud to Xero. We suggest that you leave your purchase orders in Maropost Commerce Cloud, and then sync your tax invoice received from your supplier to Xero when received.
Yes, you can run a historical fetch to bring past dates from Maropost Commerce Cloud to Xero, please contact us to make this request.
If you use a date in Neto to receipt a payment that is before today’s current date, and the payout has already been synced to Xero, a second payout will be created for that payment and synced separately to Xero.
At this stage Crossbeam does not update the inventory system in Xero. If you use Xero to manage your inventory tracking, Crossbeam is not the right solution for you to use.
Crossbeam does not break down sales invoices by inventory item code. It sends over four lines only, with a breakdown between Sales with GST, Sales without GST, Shipping revenue with GST, and Shipping revenue without GST.
Yes, Crossbeam will post each sale by payment gateway over two lines - the revenue that includes GST (GST on income), and the revenue that is GST free (GST free income)
No, Crossbeam does not sync debtors automatically. The sync between Xero and Crossbeam only happens when a payment is receipted to a sales order. We have introduced some training on how to bring debtors in to Xero by using a manual journal.
Please send an email to help@crossbeam.app. We respond to all customer support enquiries by next business day.
No, Crossbeam does not raise the merchant fee that may be deducted from the payout. It is the responsibility of the bookkeeper to raise this merchant fee in Xero.
We recommend raising a manual journal entry and then reversing this journal entry as frequently as you require updated debtor information in Xero. This can be done daily, weekly, or monthly depending on your preference. Please check our documentation library for more information about how to do this.
Currently you can nominate one general ledger account for sales, and one general ledger account for Shipping. Crossbeam does not currently support choosing more than one account for sales.
For each payment method, Crossbeam allows the user to choose if they wish to close the sale to a clearing account, or leave the sale open with which to match an actual bank deposit. There are advantages to each choice. Please refer to our documentation library to watch a video about the pros and cons associated with each method.
Please note that the account type must be ‘revenue’ to show up for selection.
If refunds are issued in Neto as a credit note, they are not synced to Xero. If refunds are physically repaid to the customer, they will be netted with the sales invoice that is generated for that day for the relevant payment gateway.
If a customer pays a percentage of the amount owing that is less than the full amount owing, Crossbeam will sync a that same percentage to Xero. So for example if a Sale of $110 is raised ($100 sale and $10 GST) and $40 is paid, then Crossbeam will sync over a $40 sale, of which 10/110 * 40 = $3.63 is GST.
No, this version of Crossbeam does not support Xero tracking Categories
All invoices are synced to the draft tab of Xero Sales Invoices. From here, you can view, modify, and approve.
No, you cannot repost an invoice from Crossbeam to Xero, but if you have deleted in Xero, you can find this in Xero, copy and repost
Yes, you can choose to either automatically sync, or manually post invoices to Xero
Please refer to our video pros and cons associated with open and closed options when mapping Xero accounts
Crossbeam lists each order that makes up an invoice. From Xero, open the invoice and click “Go to Crossbeam” to view the payout in Crossbeam. This will either be a button a the top of the invoice, or a link below the invoice, depending on the version of invoicing your Xero organisation uses.
